"One or more cartridges appear to be damaged. Printers will show the following error message after the new firmware is installed automatically via the internet on the printer: If you are unsuccessful in restoring the printer’s operations call us and we can try and assist you over the phone.īelow is a list of printers that have been affected by this firmware update. If you have had this problem, follow the instructions below. Doing so removes the blocking feature, and allows users to continue printing as before. The “fix” is available on HP’s website as described below. Customers who have previously undone the default setting allowing HP to update software / firmware automatically have probably not experienced any problems. 9/13/17, for some of the HP Officejet series printers that blocks third-party ink from functioning correctly. Hewlett Packard (HP) released via the internet, a new firmware, on Weds. Fix for HP Officejet Firmware Update Blocking Third-Party Cartridges
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